Terms of Service

These terms govern your use of CenDesk, a helpdesk service operated by Zeemax Digital (“CenDesk”, “we”, “us”). By creating an account or using the service you agree to them. If you use CenDesk for a company, you confirm you may accept these terms on its behalf.

1. The service

CenDesk handles customer support for companies. Your customers contact you by email, WhatsApp, phone or a web form, our team works those requests, and you follow every case from your dashboard. The channels available to you depend on your plan.

2. Your account

• Give accurate information and keep your password secret. You are responsible for activity under your account.
• Tell us promptly if you think your account has been misused.
• We may ask you to confirm your email address before you can use your dashboard.

3. Plans, fees and payment

Plans and prices are shown in Naira on our pricing page and are charged per month. Fees are paid in advance by bank transfer. After you upload proof of payment and request activation, we confirm the payment and activate your account for the period we confirm. Until your account is active you cannot open cases or use the support channels. If your active period ends, access to those features pauses until you renew. We may change prices for future periods and will tell you before a change affects you. Please contact us at support@cendesk.org about any billing question or refund request.

4. Acceptable use

You agree not to use CenDesk to break the law, send spam or unsolicited bulk messages, harass or deceive people, infringe others' rights, send malicious code, or try to disrupt or gain unauthorised access to the service or other users' data. We may remove content or suspend access that breaks these rules.

5. Channels and third-party services

CenDesk relies on third parties to deliver messages and calls, including Meta (WhatsApp), Twilio (phone calls) and Postmark (email). Their own terms and policies also apply to you, including WhatsApp's business messaging rules. For example, WhatsApp only allows free-form replies within 24 hours of a customer's last message. We cannot guarantee delivery or availability of services we do not control.

6. Your data and content

You keep ownership of the data and content you and your customers provide. You give us permission to store and process it to provide the service. You are responsible for having the right to share your customers' details with us and for using the service in line with the laws that apply to your business. Our Privacy Policy explains how we handle personal data.

7. Availability and changes

We work to keep CenDesk available but cannot promise it will always be uninterrupted or error-free. We may improve, change or remove features, and will try to give notice of changes that significantly affect you.

8. Suspension and ending

You may stop using CenDesk at any time and ask us to delete your data (see our data deletion instructions). We may suspend or end your access if you break these terms, do not pay, or use the service in a way that risks harm to others or to the service. Sections that by their nature should continue (such as liability and governing law) survive ending.

9. Disclaimers and limits of liability

CenDesk is provided “as is” and “as available”. To the fullest extent the law allows, we are not liable for indirect or consequential losses, lost profits or lost business, or for problems caused by third-party services or events beyond our reasonable control. Our total liability to you for any claim related to the service is limited to the fees you paid us in the three months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.

10. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Nigeria have jurisdiction over any dispute, unless the law of your country gives you mandatory rights to a different forum.

11. Changes to these terms

We may update these terms. We will change the “Last updated” date above and, for significant changes, tell account holders. Continuing to use CenDesk after a change means you accept it.

12. Contact

Questions about these terms: support@cendesk.org.